Refund policy


In the context of distance selling (without the simultaneous physical presence of the parties), the consumer has, according to Article L 121-20 of the Consumer Code, a legal period of 14 days from receipt of the goods (or the acceptance of the offer for the services) to form an opinion. When the 14-days period expires on a Saturday, a Sunday or a holiday, it is extended until the next working day.

In case of any exchange or refund, please first send our customer service an email at to find together the best solution, considering the situation and the country.

For any additional information, you can dial at +33972659893.

In case of the application of the right of cancellation, Arsayo has to reimburse the total paid by the customer, or to exchange without expenses, except the expenses of shipping return. The refund is due within a maximum of 15 days.

In case of refund, a check of the amount paid, excluding delivery costs, will be returned to the customer. In case of exchange or refund, these will only be carried out after checking the quality of the items returned. The articles must not have been used or have suffered deterioration, even minor. They must be returned in their original packaging, intact, accompanied by any accessories. Damaged or incomplete items will not be taken back. The returning cost of the bag is at the customer's expense and Arsayo offers the cost of sending a new bag as part of an exchange.

The present contract is subject to French law. Arsayo can not be held responsible for damages of any kind, which could result from a misuse of the products marketed. The responsibility of Arsayo will, in any case, be limited to the price  of the order and can not be called into question for simple errors or omissions which could have subsisted despite all the precautions taken in the presentation of the products. In case of difficulty in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, a consumer association or any other counsel of his choice. It is recalled that the search for the amicable solution does not interrupt the "short time" of the legal guarantee nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the assessment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee implies that the purchaser honors his financial obligations towards the seller.