Warranty
At Arsayo, quality and customer satisfaction are at the heart of everything we do.
Our commitment to quality shows in every seam and every detail of our backpacks. They are all carefully made and checked by us before each shipment. But nobody is perfect: sometimes a detail slips through, or a seam has a weak spot and… snap, disaster strikes.
Well, actually, no – nothing dramatic. The good news is that we can repair your bag, free of charge!
How does it work?
1- Send an email to contact@arsayo.com with one or more photos of the problem and your details.
2- We reply as quickly as possible (48 hours on average) and confirm the repair.
3- Ideally, you drop the bag off at our Paris shop; otherwise we arrange shipping, with a contribution of €8 from you for the round trip via a pick-up point. (in France)
-> Good to know: if your bag was bought less than 2 months ago, we cover 100% of the costs!
4- Your bag is repaired by hand in 2 or 3 working days by our seamstress, and you collect it in store or at a pick-up point!
If you lose a closing tab, we will post you a new one free of charge. :)
If you notice a defect on a product you have just received, contact us as soon as possible so that we can exchange it!
This warranty applies to backpacks. For our other products, apart from defects on new items, repairs are not always possible, but you can still contact us to check what can be done.
Repairs are available for France and Europe only.
