Shipping policy

After order confirmation, Arsayo commits to shipping the products as quickly as possible. Shipments are processed and sent from Tuesday to Saturday, within a 48-hour timeframe.

Estimated delivery dates are indicated on the website at the time of ordering. These may be slightly extended during busy periods, such as Christmas, sales, etc. Arsayo cannot be held liable for delivery delays or stock shortages.

For France and the European Union, orders are shipped to pick-up points via UPS and Mondial Relay or to homes via La Poste. For international shipments, packages are sent by UPS or FedEx. Arsayo may ship with another carrier if necessary.

In case of a delivery delay due to an external event (strikes, incidents, natural disasters, etc.) or a failure on the part of the partner carrier, Arsayo cannot be held liable. No compensation may be claimed by the customer.

 

Your package will be delivered to the address you provided or to the nearest pick-up point or the one selected at the time of ordering.

It is your responsibility upon receipt to immediately check the delivery and submit any claims to the carrier by email within 3 days. Do not accept packages with visible damage and gather as much proof as possible (photos and videos) that may be useful to us.

If you have not yet received your package or specific tracking information for your delivery within 7 business days following your order, we invite you to notify us.

 

Shipments Outside the European Union

For deliveries outside the European Union, the customer agrees to pay all taxes due on product importation, customs duties, and any other taxes required by the laws of the destination country.

If you refuse delivery due to additional charges and it is returned to us, we will refund your order upon receipt, minus all shipping and other costs incurred.

 

All orders placed on the website www.arsayo.com are intended for the personal use of customers. Customers or recipients of the products are prohibited from any resale, in whole or in part, of the products. Arsayo disclaims all legal liability if payment of fees is not made by the customer.