Refund policy

As part of distance selling (without the simultaneous physical presence of the parties), the consumer, according to Article L 121-20 of the Consumer Code, has a legal period of 14 days from receiving the goods (or accepting the service offer) to form an opinion. When the 14-day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day.

In case of exchange or refund, please first send an email to our customer service at info@arsayo.com to find together the best solution, considering the situation and the country.

For any further information, you can call +339.62.65.91.33

In case of exercising the right of withdrawal, Arsayo must reimburse the total amount paid by the customer, or exchange free of charge, except for return costs. The reimbursement must be made within a maximum period of 15 days.

In case of refund, a transfer of the amount paid, excluding delivery costs, will be sent to the bank account credited during the purchase. In case of exchange or refund, these will only be made after verification of the quality of the returned items. The items must not have been used or suffered any damage, even minor. They must be returned in their original packaging, intact, with any accessories. Damaged or incomplete items will not be accepted for return. The return costs of the bag are borne by the customer. In the case of an exchange, Arsayo may request a contribution to the transport costs for the round trip to a relay point.

This contract is subject to French law. Arsayo cannot be held responsible for damages of any kind resulting from improper use of the products marketed. Arsayo's liability will, in any case, be limited to the price of the order and cannot be held liable for simple errors or omissions that may have persisted despite all precautions taken in the presentation of the products. In case of difficulty in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, notably with the help of a professional association in the sector, a consumer association, or any other advisor of their choice. It is reminded that the search for an amicable solution does not interrupt the "brief period" of the legal warranty or the duration of the contractual warranty. It is reminded that, in general and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual warranty implies that the buyer honors his financial commitments to the seller.